Wednesday, April 24, 2013

Customer Support - Making it simpler and better

Good customer support complements a great product or service and enhances the overall experience. Emails have been one of the most popular support mechanisms and have long been in the scene. But lately, with the paucity of time, customers have started demanding instant resolution to their queries. They do not have the patience to wait for a day to receive a response to their query. So what do we do?

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Wednesday, April 17, 2013

Tracking Tin Can output for Raptivity Interactions

We are sure there are so many Tin Can enthusiasts in the eLearning world who are super excited about using it. Well, we just read your mind. Raptivity now supports Tin Can. And guess what; tracking Tin Can output with Raptivity is pretty easy. You just have to publish an interaction and upload it to the SCORM cloud.

Thursday, April 11, 2013

Push v/s Pull – The story continues!

A couple of months back, on one of the days while browsing through some websites, I came across a blog by Jeffrey Cattel on the shift from ‘Push’ to ‘Pull’ learning. Well, to be honest, it had hardly been few weeks for me into the eLearning world then and these terms were absolutely new to me. Of course, I could extract some sense out of them by their literary meaning, but I needed to know more. Hence started the study, some more blogs, a few articles, a lot of discussions with my manager and I started getting a hang of how important this concept is for the industry.

Wednesday, April 10, 2013

Darwinianism in Online Learning

It’s now six months since Harbinger Knowledge Products – makers of Raptivity®, the award-winning, rapid e-learning development software tool that comes with a library of pre-built customizable interactions, most of which are interactive - launched ‘Raptivity Evolve’ for its Raptivity premium customers. In that time, it’s produced five new interaction modules collaborating with Raptivity users, in response to these users’ suggestions. Evolve is not just about creating and releasing new interactions. It also contains examples showcasing the many uses of interactions in online learning materials -applying various interaction features to learning materials for organisations in different sectors of the economy. For example, the ‘Drag-Drop-Sort New’ interaction allows up to 25 options – of text, images or both – to be dragged and dropped onto targets to address different learning objectives. This feature can be used as a test, giving immediate feedback, or as an exercise by giving the feedback at the end, along with tracking the results.

According to Vikas Joshi, founder, Chairman and Managing Director at the Harbinger Group, the Raptivity Evolve initiative is a partnership between the Raptivity tool’s users and Raptivity Valued Professionals (RVPs) – that is, experts in the tool’s application who volunteer their help to the Raptivity using community.

The results of this collaboration are in evidence in the InteractivityHub®, an online community where users exchange thoughts and ideas, ask questions and provide answers.

“When it comes to software tools, there’s no one better placed to know what users want than the users themselves,” said Vikas.

When a member of the Raptivity community, InteractivityHub, suggested building a learning interaction that involves characters and speech bubbles - to allow the course designer to input a dialog, and then for the software to render it in speech bubbles in a sequence - the Raptivity team liked the idea and this resulted in the 'Character Dialog' interaction.Another InteractivityHub member gave the Raptivity team the idea to produce the Raptivity Asset Library.

“This is the spirit of customer co-creation at its best,” Vikas added. “With Raptivity Evolve, we continue to build new interactions – and premium users get them for free. We say to users,‘Tell Raptivity what you want us to build in the next interaction’ – and we’ll build it.”

So far, the Raptivity Evolve interaction modules are:

  • Drag-Drop-Sort New (see above)


  • Character Dialog is a combination of characters and callouts (in the form of text and audio) for conversations. Some 17 types of characters in various poses are included as part of the ‘Raptivity asset library’.Character dialog allows users to convert images that are static into interactive ones.


  • Mine the Gold is an assessment-based game to boost learners’ strategic thinking.


  • Rapid Check assesses and reinforces learners’ understanding of a concept, as well as giving instant feedback to the learner.


  • Mind Map helps developers to organize content heavy information into simple sets and minimize complexity.


  • “The idea of innovative software that actively supports an on-going relationship has found good traction among e-learning developers” said Vikas. “Products that you use are not just software. They come with professional relationships that you build with the vendor, other users and experts in the ecosystem. When you become a user of a product, you belong to a world of professionals that are linked to the product. Every tool you have in your bag is like a relationship.At the end of the day, it is all about relationships.”

    In these social media dominated days, there’s a great deal of lip service paid to producers working with their customers to give those customers the products and services that they want - and letting their products and services evolve in the process.It seems that, in the case of Raptivity Evolve, Harbinger Knowledge Products is doing much more than paying lip service to this evolutionary idea. In this initiative it’s responding to the rapid change that’s taking place in the online learning software tools sector.

    Importantly, as that champion of evolution, Charles Darwin once said: “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”

    Note: This blog has been posted by Raptivity Marketing Team on behalf of Bob Little.

    About Bob Little
    For over 20 years, Bob Little has specialised in writing about, and commentating on, corporate learning – especially e-learning – and technology-related subjects. His work has been published in the UK, Continental Europe, the USA and Australia. You can contact Bob via bob.little@boblittlepr.com. His e-book, ‘Perspectives on Learning Technologies’ (e-book; ASIN: B00A9K1VVS) is available from The Endless Bookcase and from Amazon. It contains over 200 pages of observations on issues in learning technologies, principally for learning & development professionals.

    Thursday, April 4, 2013

    A Take on Storytelling in E-learning

    Story – Who hasn’t heard one? We have all grown up listening to stories all through our childhood. We related ourselves to all possible characters in the story and did take away a lot of lessons in the form of morals from them. Every challenge that came their way, taught us a lesson in return. Indeed, stories have been one of the oldest forms of effective education. But the question lies in why and how can we include these in e-learning.

    Wednesday, April 3, 2013

    Free, Live Tool and Technology Webinars for Instructional Designers

    Free Webinars for Instructional Designers

    Just this morning, I overheard our Instructional Designers (IDs)—Irene and Ike—talking in the break room (Irene is a senior ID and Ike is a new ID.): Irene ID: So, we need to create SWF and HTML5 output files for an e- and m- Learning course.

    Tuesday, April 2, 2013

    Top 10 Free Video Recording Tools for eLearning

    Free Video Recording Tools

    Recently, a friend emailed me with a request:
    Janhavi,

    I have a client who wants video in their eLearning. They want a professional look, but do not want to pay for a video tool.

    What can I do?

    Yours Truly,

    A Friend in Need